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How to greet customers

When foreign customers come to the bank, how do I interact and assist them? 

當外國客戶來分行辦理業務時,你可以如何和客戶進行互動呢?

 

Staff:Hello, nice to see you again. How may I help you today? 

行員:哈囉,很高興又見到您,您今天需要做什麼業務呢?

Customer:Hello, I would like to deposit this check.

客戶:哈囉,我想要存支票。

 

Staff:OK, would you care for some coffee while I help you?

行員:好的,我需要花點時間處理,您要不要喝杯咖啡?

Customer :Sure, thank you.

客戶:好的,謝謝。

 

Staff:Let me give you one of my business cards. You can reach me by calling the number on it.

行員:我給您一張我的名片,你可以透過名片上的資訊聯繫我

Customer :No problem. I will call you when I need help.

客戶:沒問題,有問題時我再詢問您。

 

Staff:If there is anything else that I can assist you with, please just give me a call. Have a great day! 

行員:如果您有需要協助的地方可以隨時來找我,祝您有愉快的一天!

Customer :Thank you. Goodbye.

客戶:謝謝你,下次見!

 

 

善用YES/NO 問句:用於確認資訊是否正確

Are you from Taiwan?

Do you like coffee?

Have you been to Japan?

 

善用WH 問句:用於獲得更詳細的內容

What do you do ?

Where do you live?

How long have you been in Taiwan?

 

 

 

~All Things are Difficult Before they are Easy 萬事起頭難~

 

 

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